The Jet on a cold January morning.
Brittany Chang/Insider
- I took luxury bus startup the Jet from New York to Washington, DC for $99.
- The plush motion-canceling seats and snacks made for the most comfortable travel experience I’ve ever had.
- These are the bus service’s eight coolest features and the three things I disliked the most.
In early January, I tried the Jet, a luxury bus service that operates between New York City and Washington, DC starting at $99.
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I’ve had my fair share of miserable intercity bus rides, but the Jet dispelled some of the things I believed long-haul bus rides had to include.
Brittany Chang/Insider
The Jet has plenty of features and services that make a simple bus ride feel more like a spacious private jet ride.
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Here are the eight coolest features of the Jet, like its motion-canceling seats and selection of snacks …
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… and three standout reasons why I may reconsider taking it again.
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1. The Jet has the most comfortable passenger seats I’ve ever sat on.
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Compared to planes, trains, and other intercity buses I’ve been on, the Jet has plush seats that feel like sitting on clouds.
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The passenger seats are lined with gel and memory foam padding, which means no more sore bums after sitting still in traffic for hours on end.
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The 45-degree reclinable seats also have footrests and adjustable seat backs that make them more ergonomic.
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And the seats are 22-inches wide, which made me feel like I was being enveloped by the plush padding.
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In full recline, it felt like I was sitting on an expensive couch, and I could have easily fallen asleep if I wasn’t working.
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2. The comfortable seats have a hidden secret: They’re also motion-canceling.
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The Jet’s pièce de résistance is its motion-canceling “hoverseats,” which use Bose-developed suspension technology to block 90% of the road’s bumps and movements.
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Source: Insider
The technology is more commonly used in the long-haul trucking industry, and the Jet says its passenger buses are the “world’s first” to use this motion-canceling tech.
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- Source: The Jet
While it doesn’t block the swaying motion of the bus, it does facilitate a smoother ride on an otherwise bumpy freeway.
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3. The Jet’s coaches use the same WiFi available on Google and Facebook’s employee shuttles, Chad Scarborough, the Jet’s founder and CEO, previously told Insider.
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Source: Insider
I’ve grown used to slow or nonexistent WiFi on different modes of transportation.
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The free WiFi on some airlines and trains can often be lackluster.
Photo By Bill Clark/CQ-Roll Call, Inc via Getty Images
But I can’t say the same for the Jet’s WiFi: It was the fastest and strongest connection I’ve ever had on mass transit and rivaled the WiFi I have back home.
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It was strong enough for me to stream videos and music, scroll through social media, and use Slack, all without any metaphorical bumps in the road.
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Almost all other passengers were also on their devices, but the WiFi never lagged.
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4. My seat had plenty of outlets.
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There are few feelings worse than boarding a plane with a close-to-dying phone and realizing there are no outlets at your seat.
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Luckily, the Jet’s seats have outlets with USB ports to keep all your devices fully charged during the ride.
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5. There’s ample room between the rows of seats.
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In accordance to COVID-19 safety guidelines, the rows of passenger seats are six feet apart, providing plenty of legroom and space for bags.
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I felt amply distanced from the row behind me when my seat was fully reclined, and I still had plenty of floor space for my backpack and duffle bag.
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6. There are only 14 passenger seats on the Jet’s coaches.
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Besides me, there were only nine other people aboard the bus including the driver and attendant. And everyone was wearing a mask unless they were eating or drinking.
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“We’ve had some people tell us [this] feels safer than taking a train or a plane because there’s so few people,” Scarborough told Insider last year.
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7. The bus attendant was friendly and accommodating.
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The Jet’s attendant operates like that of a flight attendant: she confirmed my seat on the bus and checked on the passengers throughout the ride.
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She was also quick to make accommodations whenever a passenger was feeling too warm or cold by offering blankets or adjusting the bus’ interior temperature.
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7. Booking and boarding the Jet is easier than a plane trip.
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The Jet only operates two departure times between New York and Washington DC, making trip selections straightforward.
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When you book your ticket, you also get to select your seat, simplifying the check-in process.
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And the Jet doesn’t depart from any complicated or busy bus terminal.
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Instead, it operates outdoor curbside pickup and dropoff at Metro Center in Washington DC and Hudson Yards in Manhattan, making the boarding process feel safe and seamless.
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8. The ticket price includes snacks and drinks.
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Throughout the bus ride, the attendant offered passengers snacks, water, wine, beer, coffee, and sodas. It’s like a cheap flight but with free booze and better snacks.
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And while I didn’t drink, I appreciated having the option to do so.
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There are obviously plenty of amenities that made me love my ride aboard the Jet, but I still have three ( small) gripes: my motion sickness, the bathroom, and the pricing.
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1. The motion canceling seats did a great job of dulling the bumpy road, but it didn’t prevent any swaying motions.
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I’ve never felt nauseous from a long bus ride, but this time, I felt all the classic symptoms of carsickness.
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But this was probably my fault. I spent most of my time on the Jet working on my laptop. And the more I stared at the screen, the more carsick I felt.
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2. The bathroom at the rear of the bus next to the attendant’s galley was clean and modern, but it was out of commission for the first half of the roughly five-hour bus ride.
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The bathroom aboard the Jet is like that of any mass transit bathroom. There’s a toilet, sink, mirror, and hand sanitizer.
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But because it was freezing in New York the night before my journey, the bathroom pipes were frozen, putting it out of use for the first few hours.
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The driver detoured for the passengers to take a quick restroom break halfway through our ride. And shortly after, the coach’s bathroom was working again.
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The temporarily defunct bathroom wasn’t a problem for me, but if I had an “emergency,” paying for a bathroom I couldn’t use would’ve been annoying …
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… although both the attendant and Scarborough were very apologetic.
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3. Finally, I took an Amtrak from Washington DC back to New York, and it was both less expensive and faster than my Jet trip.
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The Jet — which ranges from $99 to $149 — says its pricing is “comparable” to Amtrak’s regional route, and often less expensive than Acela.
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However, my Amtrak ticket on the regional route was $49, about half the price of my $99 Jet ticket. It’s worth noting that January is often a slow month for travel and transportation-related companies, which could explain the less expensive Amtrak ticket.
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But my Amtrak journey back to New York was almost three-and-a-half hours, while my bus ride to Washington DC was about five hours.
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If I had been prioritizing speed and price over comfort and luxury, Amtrak would’ve been the best choice for my early January journey to and from Washington, DC.
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But the comfortable seats, selection of snacks, friendly attendant, and fast WiFi makes the Jet my winning choice, and I’ve since recommended the service to many of my friends.
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